Is your Software Vendor Holding your Data Hostage?
Perhaps an auditor has come to your PHA and requested information that resides in your housing software system. It’s a simple enough request, but to your dismay, you find out you must ask your vendor to retrieve it. Then there’s data export. Many systems in the market today won’t let you export your data out of the software without having to go through some sort of report. Or what about needing to switch vendors? Will they lock you out of your data? Now it really feels like your data is being held hostage.
Here are some questions you should ask your vendor to make sure you can access your data in all circumstances.
- Do you offer a report wizard that allows my PHA to create reports? Do the reports have key data elements as it relates to 50058s, detailed income information, detailed assets, including detailed information on history (vacancies, certifications, unit history, AR information, etc.)?
- Can my PHA create a Microsoft Excel report and tie it directly to the database to create reports?
- Do your reports automatically export out to Microsoft Excel in the proper format or do I have to modify the report every time I export it?
- Will our PHA have to rely on your support department in order to access report-related items?
- Do you have a Data Model that you can share with our PHA?
- Do you provide our users with training on creating reports?
- Do you have training videos for our PHA staff to review?
- Do you have a support department that can guide our users through creating basic report queries?
- Can my PHA still access our data even during the time we are transitioning to a new vendor?
More and more, HUD is relying on vendors to deliver and own data, so it’s in your PHA’s best interest to make sure your vendor offers easy and convenient data access. After all, being able to control, access, and trust your data is key to helping your PHA run smoothly.
Updated September, 2020