by Emphasys Software | Apr 16, 2026 | Blogs
Training challenges in Public Housing rarely announce themselves as training problems. More often, they surface weeks or months later as rework, inconsistent processing, audit questions, or managers spending time troubleshooting issues that feel preventable in...
by ggagnon | Apr 14, 2026 | Blogs, Newsletter
My career in affordable housing began at the Boston Housing Authority in 1995. At the time, I was a young mother and could not have imagined how my role as a Resident and Property Information Specialist would shape the trajectory of my professional journey. Early in...
by ggagnon | Mar 13, 2026 | Blogs, Newsletter
Jessica has been with Emphasys for 25 years next month, in roles that include Technical Writer, Web Developer, and now, Marketing Manager. Working on a marketing team means wearing many hats, and Jessica has embraced that variety. A typical day may include AI...
by Emphasys Software | Mar 10, 2026 | Blogs, Hosting
It’s a normal morning until it isn’t. Suddenly staff can’t log in. Systems are inaccessible. The phone starts ringing off the hook. But the calls are not from IT. They’re from operations: intake can’t move applications forward, the check run was supposed to happen...
by ggagnon | Feb 12, 2026 | Blogs, Newsletter
I began my housing career at the Gary Housing Authority in Gary, Indiana, where I spent 15 years growing through a variety of roles and building the foundation for my future in training and consulting. In May 1996, I joined Creative Computer Solutions as a Software...
by ggagnon | Jan 16, 2026 | Blogs, Newsletter
I began my career at Emphasys in January 2016 as a software developer, onboarding into the PHA department and learning the foundations of our systems from the ground up. Those early months gave me a solid understanding of the technology that supports our clients and...
