Emphasys Software Introduces Elite Insight Analytics

ORLANDO, FL, November 13, 2023 — Emphasys Software (Emphasys), a trusted provider of public housing agency solutions for over 45 years, today announced the release of their new product, Elite Insight Analytics, developed in collaboration with Christin & Associates LLC. This business intelligence tool has been tailored to meet the specific needs of public housing authorities (PHAs) seeking more data-driven, actionable information.

Public housing authorities have historically struggled with making informed decisions, largely due to the lack of actionable, easily accessible information. With the introduction of Elite Insight Analytics, Emphasys addresses this longstanding challenge head-on. The platform’s dashboards provide user-friendly, real-time insights into crucial performance metrics, thus empowering PHAs to make swifter, more precise decisions.

“Accessible, actionable information is a game-changer for PHAs. Our partnership with Christin & Associates LLC allowed us to design and deliver an analytics tool that’s tailored specifically for the unique needs of the public housing sector,” stated Lisa Dove, Director of Product at Emphasys.

One of the notable features of Elite Insight Analytics is its data visualization capabilities. The platform efficiently breaks down complex data sets, making it a breeze for users to easily extract valuable insights and consequently optimize resource allocation, improve resident outcomes, and enhance overall operational efficiency.

Josh Beaver, Director of Sales and Marketing, noted, “Elite Insight Analytics represents a strategic progression in data analytics for PHAs, combining customizable reporting features and powerful visualizations. We’re paving the way for faster, data-driven decisions that directly benefit residents and the community.”

Emphasys continues its dedication to providing dependable solutions for the public housing sector with the introduction of Elite Insight Analytics. Interested individuals are encouraged to schedule a demo to explore its capabilities firsthand. For further information or to book a demo, reach out to Emphasys at (800) 968-6884 or sales@emphasys-software.com.

About Emphasys Software:
As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Almost 200 of the nation’s largest and most prominent public housing authorities utilize their software to house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).



Welcome New Staff: Steve Mikrut & Lauren Tantalo

Meet Steve Mikrut: Our New Director of Support Services

We’re thrilled to introduce our new Director of Support Services, Steve Mikrut, who just joined the Emphasys team on August 14th. Steve brings with him a passion for excellence that’s already making an impact on our organization.

Steve’s extensive background includes managing IT helpdesk and support services in various industries, such as finance, telecommunications, software design, and legal. Notably, Steve built MCI Wireless’ Technical Assistance Group (TAG) from a small regional center with just a handful of technicians, into their national center, with over 350 technicians. TAG received several awards for its outstanding service and performance under his leadership.

His expertise extends beyond telecommunications, as he successfully reworked FTD’s Mercury Technology Center supporting four different product lines and over 18,000 members in the Western Hemisphere. He also supported global IT efforts for a premier private trading firm. He also re-engineered the American Bar Association’s IT helpdesk services before moving on to Prescient Solutions where he built a thriving Managed Service Provider business from the ground up. Steve’s dedication to continuous improvement is highlighted by his certification as a Call Center Manager through HDI, emphasizing his focus on key performance indicators (KPIs) and process enhancement.

Beyond his professional achievements, Steve has a unique hobby – flying model planes, including an impressive 12.5-foot wingspan model. His passion for precision and attention to detail extends to both his work and his leisure pursuits.

Steve’s commitment to quality and customer satisfaction aligns perfectly with Emphasys Software’s values. We look forward to the positive impact he’ll bring to our Support Services division and our valued customers.

Meet Lauren Tantalo: Our New Director of Professional Services

We are delighted to extend a warm welcome to Lauren Tantalo, our new Director of Professional Services. She brings a wealth of expertise and experience to our team, having spent over a decade overseeing implementation, project management, account management, and technical support at MediSked, a renowned company in the health and human services technology industry.

Her journey with MediSked took an exciting turn when the company was acquired by CaseWorthy in 2022, marking a significant milestone in her career. As the Vice President of Professional Services during her tenure, Lauren led her team to success implementing the managed care technology solution underpinning Medicaid waiver transformations in several states as well as the first Fully Integrated Dual Advantage insurance plan in the US specifically serving an Intellectual/Developmental Disability population.

Lauren resides in Rochester, New York, with her husband, Matt, their two daughters, Lily (5) and Mia (3), and two cats. In her free time, Lauren enjoys knitting, cooking, and reading – Tom Robbins, Stephen King, and John Irving are among her favorite authors. Lauren is currently enjoying the latest season of “Only Murders in the Building,” although she is still catching up on episodes, so no spoilers!

With her impressive professional background, her busy family life, and her array of enriching hobbies, Lauren embodies the multifaceted spirit we value in our team members. We’re excited to welcome her aboard and look forward to the wealth of knowledge and perspective she brings to our organization.


Emphasys at 2023 NAHRO Annual Conference

NAHRO had its 2023 National conference and exhibition on October 6th in New Orleans, and Emphasys was there to witness this successful event. Thanks to all who stopped by the Emphasys booth and joined us at House of Blues, bringing the vibrant energy of New Orleans to 2023 NAHRO Annual Conference. Special thank you to everyone who joined the ‘Embracing Change: Navigating HUD HCV Changes and Leveraging New Opportunities’ session. Our Director of Product, Lisa Dove, did an outstanding job moderating the insightful discussion on the evolving landscape of PHAs.