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Emphasys Software Introduces Elite Insight Analytics

ORLANDO, FL, November 13, 2023 — Emphasys Software (Emphasys), a trusted provider of public housing agency solutions for over 45 years, today announced the release of their new product, Elite Insight Analytics, developed in collaboration with Christin & Associates LLC. This business intelligence tool has been tailored to meet the specific needs of public housing authorities (PHAs) seeking more data-driven, actionable information.

Public housing authorities have historically struggled with making informed decisions, largely due to the lack of actionable, easily accessible information. With the introduction of Elite Insight Analytics, Emphasys addresses this longstanding challenge head-on. The platform’s dashboards provide user-friendly, real-time insights into crucial performance metrics, thus empowering PHAs to make swifter, more precise decisions.

“Accessible, actionable information is a game-changer for PHAs. Our partnership with Christin & Associates LLC allowed us to design and deliver an analytics tool that’s tailored specifically for the unique needs of the public housing sector,” stated Lisa Dove, Director of Product at Emphasys.

One of the notable features of Elite Insight Analytics is its data visualization capabilities. The platform efficiently breaks down complex data sets, making it a breeze for users to easily extract valuable insights and consequently optimize resource allocation, improve resident outcomes, and enhance overall operational efficiency.

Josh Beaver, Director of Sales and Marketing, noted, “Elite Insight Analytics represents a strategic progression in data analytics for PHAs, combining customizable reporting features and powerful visualizations. We’re paving the way for faster, data-driven decisions that directly benefit residents and the community.”

Emphasys continues its dedication to providing dependable solutions for the public housing sector with the introduction of Elite Insight Analytics. Interested individuals are encouraged to schedule a demo to explore its capabilities firsthand. For further information or to book a demo, reach out to Emphasys at (800) 968-6884 or sales@emphasys-software.com.

About Emphasys Software:
As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Almost 200 of the nation’s largest and most prominent public housing authorities utilize their software to house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).

 

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Welcome New Staff: Steve Mikrut & Lauren Tantalo

Meet Steve Mikrut: Our New Director of Support Services

We’re thrilled to introduce our new Director of Support Services, Steve Mikrut, who just joined the Emphasys team on August 14th. Steve brings with him a passion for excellence that’s already making an impact on our organization.

Steve’s extensive background includes managing IT helpdesk and support services in various industries, such as finance, telecommunications, software design, and legal. Notably, Steve built MCI Wireless’ Technical Assistance Group (TAG) from a small regional center with just a handful of technicians, into their national center, with over 350 technicians. TAG received several awards for its outstanding service and performance under his leadership.

His expertise extends beyond telecommunications, as he successfully reworked FTD’s Mercury Technology Center supporting four different product lines and over 18,000 members in the Western Hemisphere. He also supported global IT efforts for a premier private trading firm. He also re-engineered the American Bar Association’s IT helpdesk services before moving on to Prescient Solutions where he built a thriving Managed Service Provider business from the ground up. Steve’s dedication to continuous improvement is highlighted by his certification as a Call Center Manager through HDI, emphasizing his focus on key performance indicators (KPIs) and process enhancement.

Beyond his professional achievements, Steve has a unique hobby – flying model planes, including an impressive 12.5-foot wingspan model. His passion for precision and attention to detail extends to both his work and his leisure pursuits.

Steve’s commitment to quality and customer satisfaction aligns perfectly with Emphasys Software’s values. We look forward to the positive impact he’ll bring to our Support Services division and our valued customers.

Meet Lauren Tantalo: Our New Director of Professional Services

We are delighted to extend a warm welcome to Lauren Tantalo, our new Director of Professional Services. She brings a wealth of expertise and experience to our team, having spent over a decade overseeing implementation, project management, account management, and technical support at MediSked, a renowned company in the health and human services technology industry.

Her journey with MediSked took an exciting turn when the company was acquired by CaseWorthy in 2022, marking a significant milestone in her career. As the Vice President of Professional Services during her tenure, Lauren led her team to success implementing the managed care technology solution underpinning Medicaid waiver transformations in several states as well as the first Fully Integrated Dual Advantage insurance plan in the US specifically serving an Intellectual/Developmental Disability population.

Lauren resides in Rochester, New York, with her husband, Matt, their two daughters, Lily (5) and Mia (3), and two cats. In her free time, Lauren enjoys knitting, cooking, and reading – Tom Robbins, Stephen King, and John Irving are among her favorite authors. Lauren is currently enjoying the latest season of “Only Murders in the Building,” although she is still catching up on episodes, so no spoilers!

With her impressive professional background, her busy family life, and her array of enriching hobbies, Lauren embodies the multifaceted spirit we value in our team members. We’re excited to welcome her aboard and look forward to the wealth of knowledge and perspective she brings to our organization.

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Emphasys at 2023 NAHRO Annual Conference

NAHRO enjoying ‘A Night at NOLA’

NAHRO had its 2023 National conference and exhibition on October 6th in New Orleans, and Emphasys was there to witness this successful event. Thanks to all who stopped by the Emphasys booth and joined us at House of Blues, bringing the vibrant energy of New Orleans to 2023 NAHRO Annual Conference. Special thank you to everyone who joined the ‘Embracing Change: Navigating HUD HCV Changes and Leveraging New Opportunities’ session. Our Director of Product, Lisa Dove, did an outstanding job moderating the insightful discussion on the evolving landscape of PHAs.

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Emphasys Software Launches Mobile Work Order App for Apple and Android Devices

PEMBROKE PINES, FL, June 29, 2023 – Emphasys Software (Emphasys), the provider of compliance-driven software specifically designed through collaborative partnerships with leading Public Housing Authorities (PHAs) throughout the nation, has announced the release of their new handheld maintenance solution, Mobile Work Order, for the Apple iOS and Google Android platforms.

Mobile Work Order is a comprehensive maintenance management software solution that allows your maintenance staff to effortlessly track time and materials inventory for Work Order tasks while working in the field. This system provides an easy-to-use interface that allows staff to add additional tasks as required and syncs to the Elite platform in real time, facilitating quick response times to emergency work orders throughout the day.

“We’re delighted to expand and strengthen our offering to our customers. These all-new apps for Android and iOS will complement our existing handheld solution for Windows,” said Scott Evans, Director of Development at Emphasys Software. “Mobile Work Order provides our customers with even more flexibility and accessibility across a greater range of affordable mobile devices, helping them stay on top of their maintenance tasks and keep their facilities in top condition.”

The app’s key features include a simple, user-friendly design, work order urgency color-coded for easy organization, along with the next assignment, and a drill-down capability for easy access to the specifics of a work order. Additionally, staff can track the time spent and materials used on each work order.

Mobile Work Order is now available for download on the Apple and Google Play Store.

For more information about Emphasys Software and the Elite housing software platform, visit their website at emphasys.com.

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Almost 200 of the nation’s largest and most prominent public housing authorities utilize their software to house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).

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Emphasys Launches a Learning Management Platform for the Public Housing Authority (PHA) Workforce

PEMBROKE PINES, FL, January 26, 2023 – Emphasys Software (Emphasys), the provider of compliance-driven software specifically designed through collaborative partnerships with leading Public Housing Authorities (PHAs) throughout the nation, has announced the release of their new learning management platform, Emphasys University, designed to optimize the knowledge and efficiency of the PHA’s workforce.

“We’re thrilled to roll out this online learning system to PHA clients,” said Jeff Cook, VP of Operation. “Today’s work environment is challenging, with turnover at record highs. When we observed that our public housing agency clients were struggling to train new hires and keep staffers up to date on their learning, we prioritized Emphasys University to meet this need.”

Emphasys University coursework prepares PHA employees to learn consistently delivered training in their respective roles, contributing to the organization’s overall objectives. As an onboarding tool, Emphasys University provides comprehensive instruction for new staff to quickly ramp up to proficiency in the software they’ll be using daily. As a learning management solution, it fills the training gaps for existing staff by giving PHA employees a platform with the tools and information to both cross-train in new areas and stay up to date with changes in their current roles. earners can earn a certificate upon completion of a curriculum and stay informed with the latest industry & HUD news. Emphasys University learners can access assigned coursework content from anywhere and at any time.

“Emphasys University was built with flexibility in mind,” noted Andrea Hartt, Director of Learning & Development. “Our learning management program is designed to help PHAs optimize the efficiency of their training protocols. The program is packed with interactive coursework, a reference library, engagement & gamification tools, and more.”

For more information about Emphasys University, visit https://emphasysuniversity.com/

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Their software is used by more than 200 of the nation’s leading and largest public housing authorities to help house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).

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Emphasys Software Launches Tenant Payment Portal, a Payment Solution for Public Housing Authorities

PEMBROKE PINES, FL, Sept 28, 2022 – Emphasys Software (Emphasys), the provider of compliance-driven software specifically designed through collaborative partnerships with leading Public Housing Authorities (PHAs) throughout the nation, has announced the release of Tenant Payment Portal, a payment solution integrated with the Emphasys platform to create a single payment management system for tenants.

“Tenant Payment Portal offers a secure, online solution to our Public Housing Authority customers, who process about $800 million in annual tenant receivables,” said Lisa Dove, Product Owner at Emphasys Software. “We took notice of the struggles our clients were facing with manual tenant payment processing and wanted to offer a solution that was easy to use and cost effective.”

With Tenant Payment Portal, PHAs can collect tenant payments electronically via various payment methods, including ACH (eCheck), credit and debit card while maintaining the highest level of security available: PCI Level 1.

“Tenant Payment Portal aims to provide an effective and efficient way to collect payments and keep tenant information organized and secure,” noted Josh Beaver, Director of Sales & Marketing. “Accepting electronic payments helps PHAs by improving cash flows, eliminating the manual process of receiving and depositing paper checks, and ensuring payments are made on time through a monthly automated payment reminder.”

For more information about Emphasys Software, visit the website at https://emphasyspha.com/

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Almost 200 of the nation’s largest and most prominent public housing authorities use their software to house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).

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Emphasys Releases Mobile HQS: Inspections for iOS and Android

PEMBROKE PINES, FL, Sept 21, 2022 – Emphasys Software (Emphasys), the provider of compliance-driven software specifically designed through collaborative partnerships with leading Public Housing Authorities (PHAs) throughout the nation, has announced the release of their new handheld HQS Inspections solution, Mobile HQS, on the Apple iOS and Google Android platforms.

“We’re excited to complement our existing Windows HQS Touch solution with brand new apps for the popular iOS and Android platforms,” said Dave Badun, General Manager and CEO. “Our public housing agency clients need flexible mobile solutions for HUD HQS inspections, so it was an important initiative for us to expand with new offerings in this area.”

Mobile HQS is part of the Emphasys Elite housing software platform, which supports PHAs in their mission to provide clean, safe, affordable housing in their communities. Emphasys products provide comprehensive solutions for public and affordable housing to streamline everything that PHAs do. Mobile HQS integrates tightly with Elite HQS Inspections, supporting a variety of inspection types and allowing inspectors to collect and photograph inspection information. All information from inspectors syncs back to the main system, where caseworkers and program managers can access results without having to rekey any information.

“One feature we’re excited to introduce is the touch-to call,” noted Scott Evans, Director of Development. “Inspectors out in the field can, for example, tap the phone number on file to quickly call to verify entry to the unit. Combined with other key features, like local data storage (for when there is no internet connection available), digital signature collection, and a smooth data sync back to the main platform, the products provide a hassle-free experience for everyone involved.”

Mobile HQS for iOS is compatible with iPhone, iPad, and iPod Touch, while Mobile HQS for Android is compatible with major brands of Android phones and tablets.

For more information about Mobile HQS for iOS and Android, visit the Emphasys website at https://emphasyspha.com/products/.

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Almost 200 of the nation’s largest and most prominent public housing authorities utilize their software to house nearly one million families each year. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly owned subsidiary of Constellation Software Inc. (TSX:CSU).

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Is Your PHA Considering a RAD Transition? Emphasys Consulting Can Help

RAD transition

Know the financial impacts to your COCC as your business model changes

When a PHA goes through the process of a RAD transition, most financial consultants are very much focused on the individual properties relative to their current and future state and making the “deals” work. Often, what is not discussed and what is not forecast is how the PHA business model will change and the financial implications of the transition to the organization’s operations.

Regardless of whether the conversion was to PBV or PBRA, Emphasys Consulting has had to come in after the fact and assist numerous Agencies that have found themselves unaware they would be facing a decrease in financial resources to maintain the Central Office Cost Center (COCC) operations. This has happened both during and after the transition process. Without having this knowledge in advance of critical transition milestones, PHAs can be left with no choice but to abruptly eliminate positions and consolidate roles, or to use their developer fees or sales proceeds to make ends meet rather than using those funds for planned future affordable housing development.

At Emphasys we believe it is imperative that PHAs currently considering, or in the midst of, a RAD transition need to have a transition business plan that ensures there are no surprises on the impact that a RAD conversion can have on the PHA’s operations.

Emphasys Consulting can assist by performing a financial and strategic review of a PHA’s business model that highlights the various milestones along the way and that will drive important business decisions to assist with sustaining the longevity of your organization’s operations.

Contact Emphasys Consulting today…

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Emphasys Software Announces Partnership with the New York State Housing Trust Fund Corporation

PEMBROKE PINES, FL – August 2, 2021 – Emphasys Software (Emphasys), a leading provider of compliance-driven software designed to serve the needs of the nation’s public housing authorities, is proud to announce its partnership with New York State Homes and Community Renewal’s Housing Trust Fund Corporation (HTFC) and a successful launch of HTFC’s online waitlist lottery for Section 8 Housing Choice Vouchers (HCVs) for New York City.

Comprised of multiple agencies operating across the entire state, the HTFC focuses on providing crucial services to New York State residents, including Section 8 housing, unique rental options, homebuyer programs for low-income residents, and a broad range of other services all of which are geared towards community development.

“As a statewide, multi-agency organization, our challenges are unique and our technology needs are no different,” explained Ruthanne Visnauskas, Commissioner / CEO of New York State Homes and Community Renewal. “Thankfully, Emphasys is providing the much-needed expertise and software solutions that are assisting our staff in administering HCR’s Section 8 Housing Choice Voucher Program, which helps approximately 45,000 New York families and individuals live affordably in rental homes of their choosing.”

Commenting on the partnership and online waitlist opening project, Emphasys Software PHA’s GM / CEO, Dave Badun said, “I’m grateful for the trust that the HTFC has placed in us and am proud of how our teams came together to successfully execute on one of the largest waiting list openings in American history. Our technology registered a staggering number of applicants processing almost 372,000 completed applications seamlessly with the site serving over 16,000 applicants at one time.” He continued, “We are pleased that the HTFC chose to partner with Emphasys and are looking forward to continuing to help the HTFC fulfill their mission of serving New York State’s low-income residents.”

Emphasys Software’s suite of products for public housing authorities is one of the most robust in the industry. It includes support for Section 8, mobile inspections, property management, and an all-in-one service solution designed to manage and automate waiting lists, applicant information management, Rental Assistance Demonstration and the recertification process.

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Emphasys’ software is used to help manage and house nearly one million families through over 200 of the nation’s leading, and many of the nation’s largest, public housing authorities. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly-owned subsidiary of Constellation Software Inc. (TSX:CSU).

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Emphasys Software Awarded SOC 2 Type 1 Certification

PEMBROKE PINES, FL – June 10, 2021 – Emphasys Software (Emphasys) is proud to announce that it has successfully completed the Service Organization Control (SOC) 2 Type 1 audit. With this SOC 2 Type 1 designation, Emphasys continues to demonstrate its commitment to best-in-class compliance and data security standards for our affordable housing customers.

The SOC 2 certification process affirms that Emphasys Software’s information security practices, policies, procedures, and operations meet the SOC 2 standards for security, availability, processing, integrity, privacy, and confidentiality in the cloud.

“Our SOC 2 certification shows customers that Emphasys takes customer data safety and security on the internet very seriously,” said Dave Badun, General Manager of Emphasys. “With the increasing risk of ransomware attacks on public housing authorities, it is of the utmost importance that we provide assurances of security and reliability of Emphasys to all our customers and their residents.”

By meeting the stringent requirements to receive a SOC 2 standard of security, Emphasys provides a broad range of capabilities and benefits for any public housing agency with an assurance that our internal controls have undergone the most rigorous review. This creates peace of mind and convenience when, for example, residents are making rent payments or are filling out rental applications online with personal information being stored in the cloud.

About Emphasys Software:

As a pioneer of enterprise software for public housing authorities, Emphasys has set the standard for innovative compliance-based business solutions since 1976. Emphasys’ software is used to help manage and house nearly one million families through over 200 of the nation’s leading, and many of the nation’s largest, public housing authorities. Emphasys offers a complete suite of enterprise software applications with service and support that automates business processes efficiently and effectively. Emphasys Software is a wholly-owned subsidiary of Constellation Software Inc. (TSX:CSU).

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