Implementation Best Practices for MyTenantPayments® 


MyTenantPayments®, the latest portal within Emphasys’ MyHousing suite, allows PHAs to accept online payments from their tenants. Whether they are paying with a credit card, debit card, or ACH, tenants are able to quickly and conveniently pay their PHA bills through a secure online platform.     

Wondering what it takes to implement this powerful and time-saving portal? Here are some best practices and other considerations for implementing MyTenantPayments® quickly and efficiently. In fact, PHAs that approach the implementation in the recommended manner are capable of getting the system live in a couple of weeks.

Implementation Best Practices for MyTenantPayments® 

Roll Out MyTenantPayments® Incrementally

Change can be difficult for staff and tenants alike especially when it comes to a new bill-paying process. Therefore, we recommend selecting a single development at your PHA as a test site. Limiting the rollout will limit the number of questions your staff will receive from tenants regarding the system. Once you are confident in this soft rollout, around two months later, you will be in a great position to open it up to your other developments or more tenants. 

Convenience Fees or Not

MyTenantPayments® allows the PHA to have complete control over the online payment process including whether to include convenience fees or not. As a PHA you should decide ahead of time if you are going to charge for using the service or not. For example, credit and debit cards can charge a certain percentage per transaction and ACH a different amount. PHAs even have the option of capping these fees for their tenants. Have this discussion with PHA Management ahead of time so you are ready with an answer during implementation.

Professional Services Steps In

Once you have your test tenants/development selected and have agreed on convenience fees, Emphasys staff can come in and work with the PHA to configure the system. This includes working with the PHA to get the sub-merchant setup, configuring and naming drawers in the accounting system for the online payments, and then linking the drawers to the Portal in the backend of the system. Finally, Emphasys works with their customers so they are comfortable using the MyTenantPayments® interface. PHA staff quickly learn how the administrative side of the system works so they can assist tenants who may have questions or need a little help understanding how to input payments. 

Monitor Data and Repeat

Once MyTenantPayments® is live at one of a PHA’s small developments, staff can easily monitor the flow of payments and use reporting to ensure there are no anomalies in the data moving through the system. Once the PHA has a comfort level with the portal, they can easily replicate the implementation and go-live steps and repeat the MyTenantPayments® rollout at any number of other developments.

Ready to see MyTenantPayments® in action? Contact us to schedule a demo today!



An Online Tenant Payment Portal Designed for the Needs of Today’s PHAs

Tenant Payment Portal

Without the right tenant payment portal, it can be a challenge to collect monthly payments from your residents. The more tenants you have, the more challenging and confusing it can become. The last thing you want at the end of the month is to have to search out payments that were missed or lost.

To combat the struggles of ineffective, disorganized tenant payment processes, your tenants need a simple, effective way to make payments. They need a seamless, streamlined platform that lets them make secure, online payments using debit cards, credit cards, and ACH.

They need MyTenantPayments®.

The Tenant Payment Portal You Need

What is MyTenantPayments?

Emphasys Elite’s MyTenantPayments is the most efficient and cohesive online tenant payment platform out there for use by Public Housing Authorities. Instead of inconveniencing yourself and your tenants with confusing and inefficient payment methods, you can make the process fast, simple, and safe.

With MyTenantPayments, you and your tenants will have access to a streamlined platform that has a number of capabilities and features, which provide the easiest way to make and receive payments. Features include:


Debit, credit, and eCheck payments

Tenants are able to make their rent payments and other charges with the method of their choice; credit cards, debit cards, and eChecks are all acceptable forms of payment through MyTenantPayments. With this platform, making payments is seamless and convenient for tenants, and they are easily processed and collected for you.



The MyTenantPayments platform was carefully crafted with security in mind. Online payments are an essential part of business today, however, people making online payments need to know that their private information will be kept safe. MyTenantPayments provides the security needed to give you and your tenants peace of mind.


Flexible and Automated

When people use a platform to make regular online payments, they should be able to set up automated payments and account notifications. The platform must also provide users the flexibility to change settings, payment methods, alerts, dates, and more, in a simple, easy-to-understand manner. The MyTenantPayments platform provides automation capabilities and the necessary flexibility to ensure streamlined payment processes.



MyTenantPayments is fully integrated with the Emphasys software, making your processes simplified and streamlined into one cohesive place. Instead of working with various third-party platforms, you can perform all of your processes and organization in one tenant payment portal.


Benefits of MyTenantsPayments Platform

When using the MyTenantPayments platform, there are a number of benefits that will ensure a high-quality payment experience for you and your tenants. Utilizing a tenant payment portal provides an effective and efficient way to collect payments and keep tenant information organized and secure.

It also lowers your costs by enabling you to accept electronic payments, streamlines the payment process, and helps ensure payments are made on time through automated payment reminders.

Collecting payments from tenants has never been easier or more secure. With the MyTenantPayments platform from Emphasys, you can put an end to confusing, late payments by using seamless payment solutions.

Ready to see MyTenantPayments in action? Contact us to schedule a demo today!

Increase Productivity, Efficiency and Flexibility with Mobile Work Orders

Increase Productivity, Efficiency and Flexibility with Mobile Work Orders

Long gone are the days of filling out paper forms in the field and then bringing them back to the office to be keyed into the computer system. Your staff's time is more valuable than this and business efficiency demands a better solution. Thankfully the technology hardware to facilitate this increase in efficiency is pretty much in everyone's hands already – the smartphone.

At Emphasys Software, we heard customers talking about needing to get their PHA maintenance department teams out into the field more and to spend less time writing things down or keying information into computers. So, some years ago, Emphasys Software developed the Work Order Mobile Touch app, now available for Android phones, to meet this customer need using smartphone technology staff were already familiar with.

The Work Order Mobile Touch app fully integrates with Emphasys' Elite Work Order system and allows maintenance staff to enter time and materials for their work order tasks while in the field and on the go. The app reduces the overall time dedicated to mobile work orders with paperless processing and requires less than an hour of training for maintenance personnel. The Work Order Mobile Touch app stores data locally and then auto-syncs to the Emphasys Elite system upon wireless connection.

Since the introduction of our Work Order Mobile Touch product, our clients have reported being able to save approximately 10 minutes per work order. For our clients who process 7,000 work orders yearly, that's nearly 30 weeks they save in a year.

So what can a housing authority do with all this extra time?

For starters, an agency can establish better control over closing work orders in a timely manner, which will in turn increase a PHA's Work Order Indicator Scores. PHAs can also spend more time on preventive maintenance, which will reduce unit turnaround times.


Download the brochure below to learn more about our Work Order Mobile Touch solution.

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