You can’t go upgrade after upgrade without reevaluating your hardware, as technology and database usage change over time. As hardware ages, it affects the performance of the system, which can ultimately hinder the productivity of your staff and the speed at which they operate. With our Optimization service, we review your hardware and network performance to ensure it’s performing as effectively as possible.

Likewise, as you continue to upgrade your system, new features and processes are introduced. With our Utilization service, we ensure that your agency understands the new features and processes and how to utilize them. We evaluate how your agency is currently using the software, uncover any factors that might prevent you from using the system efficiently, and provide recommendations and best practices to maximize your investment.

During the Utilization process, we will meet with your agency to review how you’re currently using the software and to identify any areas of opportunity. We’ll evaluate your agency’s workflow and use of the product by department, and speak to the different roles at your agency to ensure they’re taking full advantage of the software. Once we’ve completed a thorough review, we’ll share our observations with your agency and provide recommendations and best practices on how to better utilize our software.