This month’s Staff Spotlight is Senior Technical Support Engineer, Frankie Dickinson:

Frankie with her sons at Disneyland

I have been with Emphasys since March 2000, starting and continuing in a support role. I find it deeply rewarding to help others and believe I do my best work in this capacity so I am content here. I’m a people person; I love interacting with others, though I am an extroverted introvert. Despite being naturally shy, which surprises most people, I thrive in my current role. If I ever had to switch departments, I would choose Professional Services because I am passionate about sharing knowledge. Before joining Emphays, I worked as an IT Director for a collectionS agency, an Administrative Support Specialist to the Controller at a large bank, an Operations Manager (savings and loan), and a Driving Instructor. I enjoyed teaching in the classroom more than being behind the wheel.

I’m passionate about Disney, Harry Potter, and A Discovery of Witches, both the books and the show. I love to read, learn, teach, and enjoy life. Disneyland is my happy place, especially since I live in California. I have a Magic Key, and most of my days off are spent on day trips or two-day visits to the park with two of my boys (both grown men).


And now for our five fun questions asked of every Staff Spotlight member:

  1. What is the most used app on your phone? Message+
  2. If you could be somebody else at Emphasys for a day, who would you be? Jeff Cook, I want just to have fun all day!
  3. If you had an extra hour every day, what would you do with it? Start crafting again.
  4. The zombie apocalypse is coming; who are three people you want on your team? If they were work people, Teresa, Mary, and Nino. If they were personal people, my besties Martha, Staci, and Mara.
  5. What is your favorite ice cream flavor? Mocha Almond Fudge, always.
Registration for Engage 2024 in the Dallas Arts District is now open. Join us November 3 - 6 for training, motivation, education, and fun!
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