Our implementation process
During Project Kickoff, the Emphasys Team will perform services needed to initiate the project which include detailed planning of the project, identifying and analyzing our client’s existing infrastructure and systems, performing high-level data discovery, confirming functional needs and end-state requirements, and identifying areas of risk and concern.
Project management is continuous and crucial in order to ensure the success of the project. The Emphasys Project Manager will work closely with the client’s team members to manage project scope. At a high level, this includes identifying and tracking project milestones, developing contingency plans, managing Emphasys’ project resources, verifying completion of all contracted deliverables, assisting the Authority in each step of the process, verifying the status of all project team assignments and the time used against the time estimated.
Emphasys will closely coordinate the installation of the Elite Software on the client’s platform or the hosted environment to ensure a seamless integration with the rest of the implementation. Emphasys will install Live, Test and Data Conversion Environments of the software and ensure that the connection to the system is working properly.
During Discovery, Emphasys consultants will conduct a thorough review of client’s requirements and match them with our client’s vision for the future and the capabilities presented in the new proposed system. Emphasys will facilitate discovery sessions that will encourage our client’s team to fully understand the capabilities of the solution and envision how these features, functions, and capabilities can meet the current business needs, and anticipate and prepare for future requirements.
Our training approach is characterized by ensuring our client’s staff has a solid comprehension of the system and, more importantly, how the system is used to support the day-to-day business of public housing agencies. Our knowledge of the product is transitioned over to the agency to ensure the highest level of understanding of the product is achieved and that the users are as prepared as possible to change systems.
Taking the system live usually happens over the weekend when we do a final iteration of data conversion, shut the old system off, and make sure the new software is ready for users on Monday morning. We have consultants on-site to assist in the go-live effort. All users are assisted as they go live. We celebrate afterwards with all staff to keep the momentum! After the system is live, we then transition our client for ongoing relationship management through our Customer Care service department.
Once the system is placed into production, we transition that phase to post-production support (Customer Care). Please keep in mind that through each of these phases, we will continuously validate the system and its capabilities with the Housing Authority’s vision and needs. We also conduct optional post-implementation audits to verify correct usage of the system, as well as policies and procedures.