Implementation Best Practices for MyTenantPayments® 


MyTenantPayments®, the latest portal within Emphasys’ MyHousing suite, allows PHAs to accept online payments from their tenants. Whether they are paying with a credit card, debit card, or ACH, tenants are able to quickly and conveniently pay their PHA bills through a secure online platform.     

Wondering what it takes to implement this powerful and time-saving portal? Here are some best practices and other considerations for implementing MyTenantPayments® quickly and efficiently. In fact, PHAs that approach the implementation in the recommended manner are capable of getting the system live in a couple of weeks.

Implementation Best Practices for MyTenantPayments® 

Roll Out MyTenantPayments® Incrementally

Change can be difficult for staff and tenants alike especially when it comes to a new bill-paying process. Therefore, we recommend selecting a single development at your PHA as a test site. Limiting the rollout will limit the number of questions your staff will receive from tenants regarding the system. Once you are confident in this soft rollout, around two months later, you will be in a great position to open it up to your other developments or more tenants. 

Convenience Fees or Not

MyTenantPayments® allows the PHA to have complete control over the online payment process including whether to include convenience fees or not. As a PHA you should decide ahead of time if you are going to charge for using the service or not. For example, credit and debit cards can charge a certain percentage per transaction and ACH a different amount. PHAs even have the option of capping these fees for their tenants. Have this discussion with PHA Management ahead of time so you are ready with an answer during implementation.

Professional Services Steps In

Once you have your test tenants/development selected and have agreed on convenience fees, Emphasys staff can come in and work with the PHA to configure the system. This includes working with the PHA to get the sub-merchant setup, configuring and naming drawers in the accounting system for the online payments, and then linking the drawers to the Portal in the backend of the system. Finally, Emphasys works with their customers so they are comfortable using the MyTenantPayments® interface. PHA staff quickly learn how the administrative side of the system works so they can assist tenants who may have questions or need a little help understanding how to input payments. 

Monitor Data and Repeat

Once MyTenantPayments® is live at one of a PHA’s small developments, staff can easily monitor the flow of payments and use reporting to ensure there are no anomalies in the data moving through the system. Once the PHA has a comfort level with the portal, they can easily replicate the implementation and go-live steps and repeat the MyTenantPayments® rollout at any number of other developments.

Ready to see MyTenantPayments® in action? Contact us to schedule a demo today!