Have you Received an End of Life Date from your Software Vendor?
Has your housing software vendor just announced an end of life date for the product your PHA relies on? If so, there are several things to consider now that your vendor is no longer supporting your software.
Moving to any new software product comes with its share of challenges, such as the necessary transfer of knowledge and the need for a clean data conversion. If your PHA is being forced to make a change anyway, why not consider all your options and select the best software partner for your organization?
Questions to ask your current vendor about product end of life:
- Do I have to move to the cloud?
- If I have to move to the cloud, are you SOC 2 compliant? This is important for data security.
- How much functionality am I going to lose? What crucial features are not going to be in the new product?
- If I had custom programming done (letters, reports, etc.) will I have to pay for it again?
- How much is this going to cost me? Am I getting the software for free or do I have to pay for it again?
- If I go beyond the end of life deadline, what will happen? Will I get support?
- How much data conversion will come over from the product?
- Does my maintenance cost change or will I be paying the same?
- Will you assist me with HUD updates during implementation if we have not gone live yet?
- How will you handle all the simultaneous upgrades generated by the software end of life? Can you handle the volume?
- With PIC-NG coming out later this year will I be impacted if I'm not on the new system?